Standard Delivery
Final delivery fee can be views at checkout. Do take note, there is free delivery during promotion period. Try not to miss them.
Express Delivery
We do provide urgent and express delivery. However, the delivery fee needs to be paid by buyer.
We’re sorry about the damaged goods. Please share your order number and a photo of the item’s condition, and we’ll work on a solution for you!
Kindly whatsapp us with your order ID. Our staff should get back to you within 24 hours.
All purchases should receive a tracking link in your email within 1 day. It might fall into the email's spam folder.
We could not change the details if your orders has been shipped. However, subscription buyers can change their details for next delivery. Please do Whatsapp us immediately.
All orders or subscription box cannot be refund nor upgrade into other box.
Due to the nature of the product, we do not accept returns and refund once it has been shipped.
Standard delivery
Singapore: 1-3 days
West Malaysia: 1-3 days
East Malaysia: 7-9 days
Other countries, it might takes longer depends on country.
If you have multiple vouchers or promotions, they usually can’t be combined. And if a voucher has expired, unfortunately, there’s no compensation. The exact discount amount depends on the specific terms of the promotion.
All expiry information is label on products.
Clean Dry Bird's Nest
- Expiry period: 3 years
Fresh Bird's Nest Drink
- Expiry period: 20 days
Instant Bird's Nest
- Expiry period: 1 year
Clean Edible Bird's Nest
- Avoid direct sunlight and humid.
- Temperature under 25°C
Fresh Bird's Nest Drink
- Keep in fridge under 5°C
- Drink within 2 hours once its open.
Instant Bird's Nest
- Avoid direct sunlight and humid.
- Temperature under 25°C
If you find certain products unable to deliver to your regions, kindly Whatsapp us. We will do our best to resolve for you.
We have two dispatch locations which is in Malaysia and Singapore.
Currently, we do export to clean dry bird nest to Singapore, China, Australia and many countries. Whatsapp Sam at +60127031737